Pick up your order at our workshop or combine it with your re-order, without paying for shipping
You can now pick up your order free in Cuarte de Huerva (Zaragoza) and, if you're missing a shirt, send it in the same parcel as your earlier order without paying for another shipment. Here's how it works, and what you should know about the lead time.
If you're near Zaragoza, you can come and collect your order and save on shipping. And if you've just ordered and you're missing a shirt, like the goalkeeper's, it can go in the same parcel as your order. Both can now be done on the website, and neither costs you shipping.
Pick up at our workshop: free, and we'll let you know
At checkout, instead of shipping you choose pickup. It costs nothing. When the order is ready you get an email with the address and opening hours:
- Río Aragón 31, 50410 Cuarte de Huerva (Zaragoza).
- Monday to Friday, 7:00 to 15:00.
The production time is the same as with shipping: what you save is the delivery. Have your order number to hand when you come.
If you're missing a shirt: it goes in the same parcel
A new player, a size that was wrong, the goalkeeper nobody put down. That used to mean another order with another shipment. Now the re-order travels in the same parcel as your earlier order, and shipping is free:
- Place the re-order on the website, as usual.
- In the cart, tick “This is a re-order: ship it with an earlier order”.
- Enter the original order number (it starts with #; you'll find it in the confirmation email) and the email it was placed with, and press “Check”.
- If it matches, standard shipping stays at €0 and you pay as usual. If you choose Express, you pay for it.
You don't need to pay from the same account. If each family pays for their child's shirt, the team manager just has to give them the team order number and the email it was placed with. Everything arrives together, at the original order's address.
What you need to know: the original order is delayed
This is the important part, so we'll say it clearly: when you add items to an order that's already been placed, the original order is delayed. It no longer leaves our workshop until the re-order is ready, because everything goes in the same box. And since the re-order is made from scratch, the lead time (10-15 working days with standard shipping) starts again from the day you order it.
So it's worth thinking about for a moment:
- If the team isn't in a hurry, combining them is best: a single parcel and no shipping to pay.
- If the team needs the order for a match, it's better for the original to ship now and the re-order to go separately, with its own shipping.
When they can't be combined
They can be combined as long as the original order is still at our workshop. If it has already shipped, been cancelled or is already ready for pickup, the re-order goes separately, and the website tells you when you check. If the original order is for pickup at our workshop, choose pickup for the re-order too: it's free and we'll hand you both at the same time.
If something doesn't match, message us on WhatsApp and we'll link them ourselves.
More questions? See the FAQ. And if re-orders are an everyday thing at your club, take a look at the Team Store: each family orders their own all year round.
