FAQ
Frequently asked questions
Everything you need to know to order your kit: buying from the catalogue, commissioning a bespoke design, clubs and Team Stores.
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Buying: catalogue, Pro Clubs, Design your shirt or bespoke
How can I get my kit?
Four ways. With the first three, you make it yourself on the website and pay right away:
- Catalogue: you pick one of our models and customise it.
- Pro Clubs: over 120 of our own designs for the 26/27 season, each one as a home, away and third kit. You take it as it is or in your colours.
- Design your shirt: over 200 designs that you paint in your team's colours. You can also start from scratch, with AI or by uploading your design on our template.
- Bespoke, with us: if you want something exclusive, we design it with you over WhatsApp and you see it in 3D before anything is final. More information in Bespoke designs.
The sublimated shirt costs the same with the first three: €20.95, with crest, sponsors, name and number included, and with the same lead time.
Do you make kits for other sports or only football?
What does the price include?
Everything important is included at no extra cost, in the catalogue, in Pro Clubs and in “Design your shirt”: your crest, your sponsors' logos (front, back and both sleeves, as many as you like) and each player's name and number. Also the texts, stars, flags and shapes you add. You place it all yourself and see it straight away in 3D. On basic cotton garments, which are printed in DTF, the logos and the name and number are charged separately: you'll see it on each product.
What if I want a design that isn't on the website?
First, try “Design your shirt”: it has over 200 designs to paint in your colours, Pro Clubs and the AI, which suggests designs from an idea or a photo. If you already have your design made on our template, upload it with “Upload my design on the template” and we'll fit it onto the pattern for your size, free of charge. And if you want something exclusive from scratch, we make it bespoke: tell us your idea on WhatsApp with whatever you have (colours, crest, references), we show it to you in 3D and with the logos laid flat, and we make as many revisions as needed. We only produce it once you approve it.
Which is cheaper, the catalogue or bespoke?
The catalogue, Pro Clubs and what you design yourself in “Design your shirt” have the same fixed price (€20.95 for the sublimated shirt), published on the website. A bespoke design that we create from scratch is exclusive work, so it starts out somewhat more expensive; above a certain quantity it matches or beats that price. If in doubt, message us and we'll advise you, with no obligation.
Women's cut, polo and long sleeve
Is there a women's shirt, a polo or a long-sleeve shirt?
Yes. In Design your shirt, with any design (Pro Clubs ones too), you choose on the “Your shirt” card:
- Cut: men's or women's.
- Collar: V-neck (the usual one) or polo, with its collar and button placket.
- Sleeve: short or long.
The 3D shirt changes to that shape and is made exactly like that, with the crest, the sponsors, the name and the number included, as always. You can also go straight in from the “Design it yourself” menu: Design your women's shirt, Design your polo shirt and Design your long-sleeve shirt. Catalogue models too: choose the version in their first step and finish it in “Design your shirt”, with the model already set (long sleeve only in colours with plain sleeves).
How much do the women's shirt, the polo and the long sleeve cost?
The same as the usual shirt (€20.95) plus a supplement per shirt: women's +€2, long sleeve +€2 and polo +€3. They add up:
- women's or long-sleeve shirt: €22.95;
- polo: €23.95;
- women's long-sleeve shirt: €24.95;
- long-sleeve polo: €25.95.
With matching shorts, the pack applies just the same: only the shirt price changes. In the cart you see each shirt with its price.
What sizes are there in each version?
- Women's (short or long sleeve): XS to 4XL, adult sizes only.
- Long sleeve: size 6 to 4XL.
- Polo (short or long sleeve): size 8 to 4XL.
There's no women's polo. In the player list, the sizes that don't exist in the version you choose are greyed out, and the site warns you.
Can I mix versions in the same order?
Yes: for example, polos for the coaching staff and shirts for the players, or long sleeve for the goalkeeper. Add the players of one version to the cart, go back to “Design your shirt”, change the version on “Your shirt”, add the others and put them in the same cart. It all goes in the same order.
What if my design is made with AI or is my own image?
In the women's cut and as a polo, just like any other, with its 3D view. In long sleeve: if your design's sleeves are plain, you see it normally; if they have a pattern, there's no long-sleeve preview. That's normal: our team will adapt the design to the long sleeve once the order is placed.
Orders, lead times and shipping
Is there a minimum order?
No. Because we make to order, you can order anything from a single shirt to kitting out the whole club. For clubs we also offer volume discounts.
How long does it take to arrive?
Each garment is made one by one with your customisation. The lead time depends on the shipping option you choose at checkout: Standard (10-15 working days) or Express (5-10 working days). Then comes transport: 24-48 h in mainland Spain and 3-5 working days to the Canary Islands, Ceuta and Melilla, because it goes through customs. For bespoke designs, the lead time starts when you approve the final design. If you combine a re-order with an earlier order, that order is delayed: it ships when the re-order is ready and its lead time starts again from that day.
Can I put several models in the same order?
Yes. Add some players with one model to the cart and start again with another (for example, a different shirt for the goalkeepers): everything goes into the same cart and the same order. And when you add the home kit, the website offers to make the away kit with the same crest, the same logos and the same players.
How does shipping work?
You choose and pay for the shipping method at the last step, at checkout:
- Standard: mainland Spain, €7.95 (free from €99.95); Balearic Islands, €11.95 (free from €600); Canary Islands, Ceuta and Melilla, €30 (no free shipping); European Union, €9.95 (free from €199.95).
- Express: faster and never free. It depends on the order amount (in mainland Spain, from €15), and for the Balearic Islands, the Canary Islands, Ceuta and Melilla the difference in their standard rate is added.
- Pickup at our workshop: free (see the next question).
You see the exact price before paying.
Does free shipping also apply to the Balearic and Canary Islands?
Free shipping from €99.95 is for mainland Spain only. To the Balearic Islands it's free from €600, and to the Canary Islands, Ceuta and Melilla standard shipping always costs €30. To the rest of the European Union it's free from €199.95. If you're near Zaragoza, you can pick it up free at our workshop.
Can I pick up the order at your premises?
Yes, and it costs nothing. At checkout, choose pickup instead of shipping. The production time is the same. When the order is ready we'll email you, and you can come to Río Aragón 31, 50410 Cuarte de Huerva (Zaragoza, Spain), Monday to Friday from 7:00 to 15:00. Have your order number to hand.
Can I add items to an order I've already placed?
Yes, as a re-order and without paying for shipping again. Place the new order on the website and, in the cart, tick “This is a re-order: ship it with an earlier order”. Enter the original order number (it starts with #) and the email it was placed with, and press “Check”: standard shipping stays at €0 (if you choose Express, you pay for it) and you can pay from any account. Important: your original order is delayed. Once you add items to it, it won't leave our workshop until the re-order is ready, and its lead time starts again from that day. Everything goes in the same parcel, to the original order's address. We explain it step by step in this article.
Why is my order delayed if I add a re-order to it?
Because it all goes in the same box: your order won't leave our workshop until the re-order is ready. And the re-order is made from scratch, so it needs its own lead time (10-15 working days with Standard). If you need the order by a certain date, place the re-order separately, with its own shipping.
What if my order has already shipped or is for pickup?
If it has already left our workshop, has been cancelled or is already ready for pickup, the re-order goes separately, with its own shipping (or pick it up free at our workshop); the website tells you when you press “Check”. If your order is for pickup, you don't need a code: at checkout, choose pickup for the re-order too and we'll hand you both at the same time. If something doesn't add up, message us and we'll link them for you.
Pro Clubs
What is Pro Clubs?
A collection of EZ's own designs for the 26/27 season, inspired by the trends in professional kits. There are over 120, and each one comes as three kits (home, away and third) designed to go together. You'll find them in the “Jerseys” menu and at the very top of “Design your shirt”. They cost the same as any sublimated shirt: €20.95, with crest, sponsors, name and number included.
Are they any club's shirts?
No. They're our own designs, inspired by how kits are designed today. They carry no crests, brands or names of any club: the crest that goes on is yours.
How do I choose one and put it in my colours?
Filter them by style: plain, stripes, hoops, bands and chevrons, diagonals, panels, halves and blocks, gradients, graphics or tone on tone. On each card you have “Choose this one”, to take that kit as it is, or “Customise”, for the same design in your team's colours. Then you carry on as usual: crest, logos, players and cart.
Can I order all three kits of the same design?
Yes. When you add the home kit to the cart, we offer you the away kit: with “The same one, in other colours”, a Pro design gives you its own away kit. Then the third kit is offered the same way. The crest, the logos and the players stay, and each shirt costs the same. We explain it in this article.
Design your shirt: how to start and the steps
How does “Design your shirt” work?
When you go in, you choose how to start:
- Pro Clubs, at the top, in green.
- “In my team's colours”: you tap 2 or 3 colours and we show you all the designs already painted with them. It's the quickest way.
- “See the designs”: over 200, with the tabs Featured, By type, From scratch and Basics, and the “Surprise me” button.
- “Upload my design on the template”, if you already have it made.
- “Design with AI”, below.
Then there are three steps, with the shirt in 3D always in view: Design, Crest and logos and Your team and players. At the bottom you always have the price and “Next”; at the last step, “Add to cart”. We explain the whole thing in the Design your shirt guide.
What do you do at each step?
- Design: you choose the design and its colours in “Your colours”, and in “Fine-tune it” you change the colour of each part, the thickness, the texture, the sleeves, the collar, the back and the EZ logo.
- Crest and logos: you upload the crest and the sponsors, and add texts, stars, flags or shapes. Here you also see the pattern: the flat pieces exactly as they are cut.
- Your team and players: the club name (required), each player with their name, number and size, and how the name and number look (font, colour and outline).
What is “Upload my design on the template”?
If you already have your design made on our template, you upload it and we fit it onto the pattern for your size, free of charge. The template can't be downloaded from the website: if you need it, message us on WhatsApp.
The catalogue customiser
How do I customise a catalogue model?
In four steps: Design, Crest and logos, Players and Review and order. You see all four at the top and can jump to any of them. The view changes by itself: the shirt in 3D when you choose the design and when you review, the front for the crest and logos, and the back for the names and numbers. If you prefer another view, choose it and it stays. At the bottom you always have the price, “Back” and “Next”, and at the last step, “Add to cart”.
Can I change the colours of a catalogue model?
Yes, at the same price: “Choose your colours” changes the colours of the model, shirt and matching shorts. With “Take them from your crest” (upload the crest first) it applies your crest's colours.
What about the sleeves or the EZ logo?
In “Sleeves” you choose: like the design, both in one colour or each in its own colour; any logos you put on the sleeve go on top. In “EZ logo” you change its colour (the crossed-out ones wouldn't be readable on that background) and, on some models, move it to the right sleeve.
The “Add to cart” button is greyed out
Something is missing. Tap it and it takes you to what's missing: the team name or the “I've checked the preview” box. In “Design your shirt” the same happens: it takes you to the team name.
Can I save a catalogue design to my account?
Not for now. In the catalogue you save versions in that browser (“Compare versions”) or keep the link. “My designs”, in your account, is for “Design your shirt”.
Seeing your design: 3D, detail and confirmation
Can I see how it looks before buying?
Yes, and that's the key point. You see your kit in 3D while you design it, and every change shows straight away: you can turn it however you like and also view each side (front, back and sleeves). Before you add it to the cart, it appears in full-screen 3D for you to confirm (“I confirm the design · Add to basket” or “Back to editing”), with the order total. Only in “Design your shorts”, if you start with the shorts, is the 3D view generated when you add them, in a few seconds.
Can I see it bigger or close up?
In “Design your shirt”, the magnifier “View in detail” enlarges the 3D and the pieces, with the buttons or with your fingers, and “See the pieces · how it's made” shows you the flat pieces exactly as they are cut and sewn. In both customisers, tapping the thumbnail of a crest or logo shows it enlarged: anything that appears as a checkerboard is transparent.
Is the colour on screen the colour I'll get?
The design, yes: the website and the factory draw it with the same engine. The colour may vary slightly on fabric, because a screen emits light and fabric doesn't.
Is that grey line around the pieces printed?
No. It marks where each piece ends so you can see it clearly on screen, especially if the shirt is white.
What is the dotted line on the sleeve?
The recommended area for logos. The sleeve is sewn into a tube: anything you put outside it is printed just the same, but it may end up under the arm. Check it by turning the shirt in 3D.
Colours
Can I put my club's colours on any design?
Yes. In “Design your shirt”, go in through “In my team's colours” and tap 2 or 3 colours (the first is the shirt's; the others, the pattern's): we show you all the designs already painted with them. Or choose the design first and then add your colours in “Your colours”. In the catalogue, “Choose your colours”; in Pro Clubs, “Customise”. We explain it in this article.
Can I take the colours from my crest or from a photo?
Yes. “Take them from your crest” puts your crest's colours on the shirt, and in “Design your shirt” you can also “Pick the colours from a photo”. With the “Eyedropper” you copy a colour that's already in the design.
I don't know which colours to choose
In “Your colours”, “Not sure? Combinations that work” suggests ready-made combinations. If you're after an exact shade, “More colours” → “Another exact shade? Pick it here”. And “Clear colours” starts again.
I like the design in its own colours: do I have to change them?
No. Press “Keep these colours →” and you move on to the crest.
How do I change the colour of the background pattern (scales, diamonds, damask…)?
On designs that have one, the “Tonal pattern” slot appears in “Your colours”: tap it and choose the colour. Below it you choose how it looks: No pattern · Subtle · Bold · One colour.
What else can I adjust in the design?
In “Fine-tune it”: the colour of each part, the thickness of the pattern, the texture, the sleeves, the collar, the back (plain or following the design) and the EZ logo. The collar automatically takes the colour of the fabric around the neckline; if you want another, choose it in “Collar”, and “Match the design” sets it back to automatic.
Can I remove the EZ logo?
No: it's included on all our kits, on the chest. You can change its colour (colours it wouldn't be readable in are crossed out) and move it to the right sleeve: in “Design your shirt”, with “Move it to the right sleeve”; in the catalogue, in “EZ logo”, on the models that allow it.
Can fluorescent, gold or silver colours be printed?
Not as such: sublimation prints with normal inks. Fluorescent comes out in that colour, but without the glow, and gold and silver come out as an ochre and a grey. The same goes for the “gold” and “silver” in the name and number range.
Crest, logos and sponsors
How do I upload my crest?
At the “Crest and logos” step, press “Upload my crest” and you see it placed on the front straight away. You move it by dragging it and change its size from its frame or with − / +. Ideally use a PNG with a transparent background in good resolution, or a vector file (SVG or AI).
What if my crest has a white background?
No problem: you remove it in the customiser itself. In “Design your shirt” it's removed automatically when you upload it (if you want it with its background, “With background”). In the catalogue, with “Background”. If white is left inside letters or closed shapes, “+holes”. And you can always go back to the original. We explain it in this article.
What if my club doesn't have a crest?
Create one in the customiser itself: press “No crest? Create one here”, choose the shape (classic, modern, Spanish, round, badge or oval), the colours, the initials or the name, the year founded if you like and an icon, and press “Use this crest”. It's printed like any other crest. If your club already has its own, it's always better to upload it.
Can I add sponsor logos?
Yes, at no extra cost and as many as you like. You choose where it goes (Front, Back, Left sleeve or Right sleeve), upload it and drag it into place, also from one side to another. When you tap it, its frame appears: you resize it from the corners and rotate it with the circle. In its row you have − / +, “Centre”, “Background” and “+holes” to remove the background, “Colour” to make it a single colour, and the option to remove it. We warn you if a logo goes outside the print area. How to spread them out, in this article.
One logo covers another: how do I choose which goes on top?
In the list of logos, each one has “↑ Bring forward” and “↓ Send back” (on mobile, the arrows on its frame). The last one in the list is the one on top of all the others, and they're printed in that same order.
I've made a mistake: can I go back?
Yes: the ↶ ↷ arrows (undo and redo), or Ctrl+Z and Ctrl+Y on a computer. They undo colours, logos and shapes (moving them, size, rotation, order, adding and removing them), the crest and the name and number. They don't undo the player list or the font or images you upload.
Texts, stars, flags and shapes
What else can I add to the shirt?
As well as the crest and sponsors, you can add texts (straight or arched, with their own font, colour and outline), champion stars and flags, and turn any logo into a single colour so it matches the shirt. You also have shapes (ring, band, stripes, chevron, diamond, star and more) that you move, rotate and resize; in “Design your shirt” you can also distort them. It's all included and printed like any other logo. We explain it in this article.
How do I put a text in an arch?
With “Add text”: type up to 32 characters (the club name, a motto, “champions”…), choose Straight or Arched, the font, the colour and, if you like, the outline. Then you place it like a logo.
Which flags are there?
Countries, regions and communities, with a search box (“Colombia”, “Galicia”, “Europe”…). They're in “Champion stars and flags”, next to the stars.
Which shapes are there and what can I do with them?
In “Design your shirt” there are nine: ring, oval, patch, pill, band, chevron, diamond, stripes and star. You change their colour (solid fill, striped or outline only), the border, the thickness, the size, the rotation and the position: around the number, behind the name, across the chest from side to side, on both sleeves… With the handles on the pattern you stretch or distort them. They always go underneath the crest, the name and the number. In the catalogue there's ring, circle, band, stripes, chevron, diamond, star and shield, with 18 colours and “Outline only”.
Can I put three stripes on the sleeves?
No: there can be one or two stripes.
Do texts, stars, flags or shapes cost extra?
No: they're included, like the logos.
Names, numbers and fonts
Can I choose the colour of the name and number?
Yes. By default they come in the design's colour, and you can choose any colour in the range (white, black, grey, silver, gold, yellow, orange, red, maroon, pink, purple, navy blue, blue, sky blue, turquoise, green, dark green and brown) or a free one. The name and number can be in different colours: in “Design your shirt”, with “Different colours for the name, the number and the shorts” (the name, the back number, the chest number and the shorts number, each its own); in the catalogue, with “A different colour for the number”.
Which fonts are there? Can I use my club's?
You have the EZ font and 14 more, all designed to print exactly as they are. And you can use your club's own font: “Upload my club's font” (a .ttf, .otf or .woff file). The website checks that it has all the letters and numbers your players need.
Can the number be in a different font?
Yes: tick “A different font for the number” and choose the EZ one, one of the 14 or your own file (.ttf or .otf). The name keeps the one above. In “Design your shirt” it applies to all three numbers: back, chest and shorts.
It tells me the font is missing letters
The file doesn't have one of your players' letters (it's usually Ñ or an accent) or a number. The website tells you which player. Try the full version of the font or use “Back to the EZ font”; otherwise, that letter would come out wrong.
Can I change the size and position of the name and number, or give them an outline?
Yes. “Outline around the letters”: you choose the colour and thickness. “Size and position of the name and number”: − / +, arrows, “Centre” or drag them on the back. In the catalogue, “Put them back as they were” returns them to their place, and they have limits so they don't go off the back.
How do I know whether the name and number are easy to read?
Both customisers warn you if the name or number can barely be read on the shirt, and you fix it with one click. In “Design your shirt”, the warning tells you what can't be read and on which colour, with buttons to add an outline or to “Change to white” or “Change to black”. On catalogue models you also have buttons to add an outline or “Change to black” / “Change to white”.
Can I put the number on the chest too?
In “Design your shirt”, yes: it's optional and can be in its own colour.
Players and sizes
How do I add the team's names and numbers?
At the last step (“Your team and players” in “Design your shirt”, “Players” in the catalogue). First the team name, which is required, then each player with their name, number and size. To go faster:
- “Paste a list”: works straight from WhatsApp or a note, with no header row (“GARCÍA 7 M”, “7 García”, “Ruiz; 12; XL”). In the catalogue, if the size is missing, it puts M.
- “Number them 1, 2, 3…”: numbers, in order, the players who don't have one.
- The spreadsheet, if the team is large (see the next question).
At the top you see how many players there are and in which sizes, and tapping a player shows you their shirt.
Can I load the team list from Excel?
Yes. In the catalogue, with the “Load squad list” button; in “Design your shirt”, in “Load the list from a spreadsheet” → “Download template”. You fill it in with one row per player (name, number, shirt size and, if you like, shorts and socks sizes) and upload it (.xlsx or .csv). Before anything is applied you'll see a preview. The template is generated with that product's sizes, so download it from the customiser itself and don't reuse one from another model. You can only type in the right cells, and sizes come from drop-down lists. In the catalogue template you also choose whether the shorts are sublimated or basic, and the colour of the basic shorts and of the socks. If you'd rather not download anything, paste the columns straight from your sheet. When applied, it replaces the list you have on screen. We explain it in this article.
How do I choose the size?
Check the size guide with measurements in cm. For a team, ideally measure flat a garment that already fits well. If you're between two, choose the larger; and for clubs we can help with a sample set.
Where do I enter the shorts and socks sizes?
On their card in “Complete your kit”: each player appears with their shirt size already filled in and you change it right there. “Same sizes as the shirt” matches them again. Note: shorts and socks have their own size chart.
A player doesn't want shorts (or socks)
On the shorts card (or the socks card), in that player's row, choose “No shorts” (or “No socks”).
Saving, sharing and comparing
Can I save the design and carry on another day?
In “Design your shirt”, yes: “Save” stores it in “My designs” in your account, up to 3 (if you already have 3, it asks which one to replace). The whole kit is saved: the design, the crest, the logos, the font, the names and numbers and the player list with their sizes. You open it from “+ Open a saved design”, when you go in. Without an account, it's saved only in that browser. On catalogue models, for now, it isn't saved to your account: save versions with “Compare versions” or keep the link.
Can I show the design to the club before ordering?
Yes. Share it with a link or on WhatsApp: anyone can open it, without an account. And with “Compare versions” you save several (the home and away kits, or three colour combinations) and compare them: up to six, with “Ask for opinions on WhatsApp” and “Image with all of them” for the group, in the catalogue too. We explain it in this article.
Why doesn't the link include the crest or the logos?
Because they belong to your club and we don't send them to anyone. The link opens the same design (pattern, colours, sleeves, collar and the style of the name and number), but without the crest, the logos or the player list. If you want them to see it with the crest, show them your screen or send a screenshot. And if the design includes images, such as an AI design or one uploaded on the template, there's no link: save it in “My designs”.
I can't see “Save”, or I don't know where to delete a saved design
First there has to be a design in front of you: open one of yours or choose any design. Then “Save” appears above the shirt view (on mobile, next to the 3D). Your designs are there too, with “Open”, “Share” and “Delete”. If you open a saved one and change it, when you save it offers to update it, so it doesn't take up another slot.
The away and third kits
Can I order the away kit too?
Yes, without starting again. When you add the home kit to the cart, “Your kit is in your basket” appears, with “Go to basket and pay →” and, below, “Shall we make your away kit?”. Everything of yours stays: the crest, the logos, the players with their numbers and sizes, and the font. You only choose the design and the colours:
- “Choose the design of your away kit”: the whole gallery in away colours, or Pro Clubs.
- “The same one, in other colours”: if it was a Pro design, it gives you its own away kit.
In the cart, those shirts are marked as the away kit. Then the third kit is offered the same way, and each shirt costs the same. In the catalogue you choose another model or the same one in another colour, without leaving the page. We explain it in this article.
Does the away kit have to be the same design?
No, and it usually isn't. You can choose any design from the gallery or Pro Clubs, or the same one in other colours.
I closed the away kit window and it doesn't appear any more
The window appears right when you add each kit to the cart. If that has passed, open your design (if you saved it, it's in “My designs”), change its design or colours and add it to the same cart. If you get stuck, message us and we'll help.
Shorts, socks and extras
Which garments can I customise besides the shirt?
Almost all team clothing: sublimated shirts and a cotton T-shirt, shorts (matching sublimated, basic, short, long and training), bermuda shorts, training and cotton sweatshirts, tracksuits, technical-fabric or cotton polo shirts, training bibs, captain's armbands, winter parkas, backpacks and sports bags, socks and supporters' flags. Everything is customised the same way and from the same customiser. If you're looking for something you can't see, we make it bespoke.
Can I add matching shorts?
Yes. In “Complete your kit” you can add matching sublimated shorts, basic shorts (white or black, with crest and number in DTF) and socks. In “Design your shirt”, “+ Custom shorts” lets you choose how they look with one tap: Same · Colours reversed · Another background colour · Plain. On catalogue models, “Choose your colours” also changes the matching shorts. With the shirt, the shorts and socks are at pack price, and you see it on screen before adding anything.
What's the difference between sublimated and basic shorts?
The sublimated ones match the shirt (same design). The basic ones are plain (white or black), cheaper, with your crest and your number. You can combine both in the same order. If in “Design your shirt” your matching shorts come out plain white or plain black, the website switches you to the basic shorts in that colour, which look the same and are cheaper, and explains why.
Can I design the shorts differently from the shirt?
Yes: “+ Custom shorts” → “Design them separately”. “Design your shorts” opens, with its own gallery, its own colours and the shirt alongside so they go together; “← Back to the shirt” leaves the shirt as it was. And if what you're sure about is the shorts, start directly in Design your shorts.
How do I give the shorts the same colour as the shirt?
In “Design your shorts”, tap the slot you want to change in “Your colours” and press “Eyedropper” (or click the shirt shown alongside). Tap the colour on the shirt and then “Use this colour”.
How do the kit packs work?
On the Packs page you have fixed prices per complete kit. You put them together in the same customiser: you choose the shirt, add the shorts and socks, and the pack price is applied automatically in the cart — you don't have to do anything else. All the customisation (crest, name, number and sponsors) is included.
Do you make flags for the stands?
Yes. We have supporters' flags in several sizes, from €4.95, with vivid colours and hard-wearing fabric. You can order them as they are or customise them with your crest, name or your own image. See them in the flags collection.
Designing with AI
Can I create the design with artificial intelligence?
Yes. In “Design your shirt”, press “Design with AI” and choose: “I have a photo” (you upload up to four of things you like) or “Let the AI design it” (you describe it in words). The AI generates the print on the real pattern and then you fine-tune it. You need to sign in with your account. We explain it in this article.
How much does designing with AI cost?
You get 5 free generations when you create your account, and you're back to 5 after every order. If you want more, they top up one at a time at €0.50. Only generating uses them: changing colours, sleeves, collar or back, moving the names and numbers or viewing the 3D costs nothing. The numbers, in this article.
Why doesn't the AI add the crest?
Because the AI only paints the fabric: it writes letters badly and makes up logos. The crest, the sponsors and the numbers go on top, in the following steps, from your files, so they come out sharp and are included. We explain it in this article.
What if a generation comes out wrong?
If it comes out faulty, it's repeated automatically once at no charge and you keep both to choose from. And before you spend another one, try changing the colours: often that's all it needs.
Quality and fabric
What is sublimation? Does it peel off in the wash?
The design is fused into the fabric with heat; it isn't a layer on top. That's why it doesn't crack or peel like vinyl, keeps the fabric breathable and allows gradients and all-over designs.
What fabric do you use?
DryTech technical fabric: breathable and light, with antibacterial treatment, UV protection and an anti-odour finish. Made one by one in Spain.
What format should I send the crest in for the best quality?
PNG with a transparent background in high resolution, or vector (SVG/AI). Avoid small screenshots or images with a background. If you only have a small image, we can help you redraw it.
Clubs, directory and Team Stores
What is a Team Store?
Your club's private online store, set up by us: each player or family goes in with the club code, chooses their size and pays their own share at the agreed prices. The club doesn't front any money or collect sizes, and there are re-orders all year round. More info in Team Stores.
How do I get into my club's Team Store?
With the code your club hands out (usually in the team's WhatsApp group). Enter it in Team Stores and you go straight in, with no accounts or passwords. For privacy, knowing the club's name isn't enough to get in: if you don't have the code, ask your team manager or coach.
What is the club directory?
A public showcase of the clubs that wear our kits: ezsportslab.com/pages/clubes. Anyone can see their kit and order with that design at catalogue price (ideal for new players or re-orders). Your club joins when it completes its order by ticking the box to add the club to the directory — and it's optional: the Team Store stays private.
What are the advantages for the club?
Zero money management (each member pays their own share), re-orders all year round, exclusive products with the club crest at agreed prices and, if the club wants, its own page in the public club directory.
Can sponsors pay for the kit?
Yes, it's very common. Putting two or three local businesses' logos on it can cover a good part of the cost: they gain visibility every weekend and the club cuts its spending.
Payment and after-sales
Which payment methods do you accept?
We accept credit and debit cards (Visa, Mastercard and American Express), PayPal, Shop Pay, Apple Pay and Google Pay. Payment is processed securely and we don't store your card details.
Can I exchange or return a customised kit?
As they are customised products made to order, they can't be exchanged because of a mistake in the customisation chosen: you approve the design before paying (on the website, with the full-screen 3D confirmation; if it's bespoke, on the 3D render) and we make exactly what you've approved. If there were a manufacturing defect, we'll sort it out. Message us and we'll help.
What guarantee does it have?
The legal guarantee of conformity: 3 years. If something arrives faulty or doesn't match what you ordered, we fix it at no cost, by repair, replacement or refund, customised garments included.
The website: mobile and languages
Can I design from my phone?
Yes. On mobile the shirt stays at the top while you choose, and at the bottom you always have the price and “Next”; at the last step, “Add to cart”. In “Design your shirt”, the pattern shows one large piece at a time, with tabs, and you drag the name and number with your finger. If the team is large, the player list is easier to enter from a computer. We explain it in this article.
I can't find “Add to cart”
It's at the bottom, in the bar, at the last step. In the previous steps, the bar shows “Next”. If the button is greyed out, tap it: it takes you to what's missing.
Is the website in other languages?
Yes: Spanish, English (/en), French (/fr) and Portuguese (/pt), including “Design your shirt” and the help pages. Some blog articles are still only in Spanish, and the videos are in Spanish.
Custom shirt and shorts
What is the custom shirt?
It's designing your kit yourself, beyond the ready-made catalogue models. There are two ways: choose the pattern —from over 200 designs: stripes, halves, bands, gradients…— and give it your colours; or upload your own image, if you already have the design or make it with AI. Either way you see it in 3D while you design it, and “See the pieces” also shows you the real pattern that goes into the machine, piece by piece.
How is it different from customising a catalogue model?
In the catalogue you pick a design that already exists and add your crest, your sponsors and the names. With custom, you create the design: the pattern, the colours, the sleeves, the collar and even matching shorts. The crest, the sponsors and the names are included just the same, at no cost.
Does it cost more than the catalogue?
No. The custom shirt costs the same as a sublimated catalogue shirt and gets the same pack discounts: if you order it with its shorts, the basket applies the discount automatically. In the customiser itself you see the price with the pack applied before adding anything to the basket.
Can I make matching shorts?
Yes, in two ways. Same as the shirt: the shorts come with the same design, the crest on one leg and the number on the other, and with one tap you can switch to reversed colours, another background colour or plain. Or designed separately, with their own pattern, colours or image. You can also start the other way round, with the shorts, in Design your shorts: there the shirt becomes the add-on.
What image do I need if I upload my own design?
A flat image, with no frames or white margins, in the proportions of the piece. Don't worry about size: 1200 pixels on the long side is plenty, and the site warns you when you upload it. If you're making it with an AI, the designer has “Making it with AI?”: you answer two questions —whether you're copying a design you already have or want one invented, and whether it's a repeating print or one big graphic— and we give you the exact text to paste, with a copy button. Two tips that save headaches: do everything in the same conversation with the AI, because if you open a new one the colours change and it shows at the seams; and check the lettering before uploading, as AIs misspell. Get your design with AI has the same, with the reason behind each point. And if you're not fully convinced, upload it anyway: in the customiser you can move it, enlarge it and choose whether it fills the piece or fits whole.
Can I put a different image on each piece?
Yes. You can dress the front, the back, each sleeve and each leg of the shorts separately, or tick “Use the same image on every piece” and let it spread by itself.
Does the design wrap around the body?
By default, yes: the pattern continues from the front to the back and on to the sleeves, so the seams match. You can turn it off if you'd rather each piece went its own way. Bear in mind that shorts are sewn along the inside of the leg, so on them the centre of the pattern falls on the sides.
Can I use my club's font?
Yes. By default the name and number use the EZ font, our usual one; you can choose from 14 more or upload your club's (.ttf, .otf or .woff) and we'll use it. If your font is missing any letter from the names —an Ñ, an accent, a number— we warn you before you buy. You can also add an outline in another colour.
How many sponsor logos can I add?
As many as you like, at no cost, just like everywhere else on the site. Choose the piece, upload the logo and drag it over the garment, even from one piece to another. When you upload it we remove the background for you; if you'd rather keep it, there's a button to put it back.
Will I see how it looks before it's made?
Yes. While you design, the shirt is shown in 3D, front and back, and every change shows instantly. The magnifier (“View in detail”) lets you zoom in, and “See the pieces · how it's made” shows the real pattern that goes into the machine, piece by piece. Before adding it to the basket we show it to you in full-screen 3D so you can confirm the design. It's made in Spain exactly like that.
Can I also do the away kit?
Yes, without repeating anything. When you add the first kit to the basket, we offer the second: with another design —the usual choice at clubs— or the same one in other colours. The crest, the logos, the players with their numbers, the sizes and the font all stay: you only choose the design and the colours. Then you can do the third kit the same way.