FAQ
Frequently asked questions
Everything you need to know to order your kit: buying from the catalogue, commissioning a bespoke design, clubs and Team Stores.
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Buying: catalogue or bespoke
How can I get my kit?
Two ways. From the catalogue: you pick a model from the site, customise it yourself (crest, sponsors, names and numbers) and pay right away, with a fixed price and the lead time counting from today. Bespoke: if you want an exclusive design or something that isn't on the site, we create it with you over WhatsApp and you see it in 3D before anything is final. More info in Bespoke designs.
Do you make kits for other sports or just football?
What does customising a catalogue model include?
Everything that matters is included at no cost: your crest, your sponsors' logos (front, back and on both sleeves, as many as you like), and each player's name and number. You place it all yourself in the customiser and see the result instantly.
What if I want a design that isn't on the site?
We make it bespoke: tell us your idea on WhatsApp with whatever you have (colours, crest, references) and we prepare an exclusive design from scratch. We show it to you in 3D and with the logos laid out flat, and we make as many revisions as needed. We only produce once you approve it.
Which works out cheaper, catalogue or bespoke?
The catalogue has a fixed price, published on each model, and is the most direct option. A bespoke design is exclusive work from scratch, so it starts out somewhat pricier — from a certain quantity it matches or beats the price. If in doubt, write to us and we'll advise you with no obligation.
Orders and lead times
Is there a minimum order?
No. Since we make on demand you can order from a single jersey to kit for the whole club. Clubs also get volume discounts.
How long does it take to arrive?
Each garment is made one by one with your customisation. The lead time depends on the shipping option you choose at checkout: Standard (10-15 working days) or Express (5-10 working days), plus transport, which in mainland Spain is usually 24-48h once produced. For bespoke designs, the clock starts when you approve the final design.
Can I put several models in the same order?
Yes. You can add some players with one model, switch models at the top and add again (for example another jersey for the goalkeepers). Everything accumulates in the same team order.
How does shipping work?
The shipping method is chosen and paid for in the last step, at checkout (not before). Within Spain: Standard for €7.95 — free from €99.95 — or Express for €15, faster (Express is never free). For shipments to the European Union: Standard €9.95 (free from €199.95) or Express €19.95. Then comes transport: 24-48h in mainland Spain once the order has been produced.
The customiser
Can I see how it looks before buying?
Yes, and that's the point. In the customiser you see your kit in real time: you place your customisation (crest, names, numbers and sponsors) and see it on the Front, the Back and both sleeves (Left sleeve and Right sleeve), and the Video shows you the jersey from every angle. What you see on screen is what we make.
How do I upload my crest?
In the “Your crest” step you upload your image and place it on the jersey. Ideally a PNG with a transparent background in good resolution (or a vector file). You can enlarge or shrink it with + / -. As soon as you upload it, the customiser jumps straight to the Front view so you see it in place right away.
What if my crest has a white background?
No problem: right in the customiser you can remove the background with one click. There are two modes: remove just the outer background, or also the white inside closed shapes (for example the hole of a letter). And you can always go back to the original.
Can I add sponsor logos?
Yes, at no cost and as many as you like. You choose the side —Front, Back, Left sleeve or Right sleeve— and drag them wherever you want, adjusting their size with + / -. On top of that, every logo you've already uploaded has its own dropdown to move it to another side without uploading it again. We'll warn you if a logo strays outside the print area.
How do I add the team's names and numbers?
In the “Players” step you enter the list (each player's name, number and size). Each jersey comes out with its own customisation. It's the easiest way to kit out a whole team in one go. And if the team is large, you don't have to type them one by one: you can load the list from an Excel file (we explain it in the next question).
Can I load the team list from an Excel file?
Yes. In the “Players” step there's a «Load template» button: you download the template, fill it in with one row per player (name, number, jersey size and, if you want, shorts and socks size) and upload it again. Before anything is applied you'll see a preview of what is about to be loaded. Two important points: the template is generated with that specific product's sizes, so download it from the customiser itself and don't reuse the one from another model; and you can only type in the cells that matter, the rest is locked and the sizes come from dropdowns so there are no mistakes. In the template itself you choose whether the shorts are sublimated or basic, and the colour of the basic shorts and the socks. If you'd rather not download anything, you can also paste the columns straight from any spreadsheet. When you apply it, it replaces the list you have on screen.
Can I choose the colour of the name and the number?
Yes. Above the player list there's a row of colours: by default it uses the one that comes with the model, and you can change it to any in the range (white, black, grey, silver, gold, yellow, orange, red, maroon, pink, purple, navy, blue, sky blue, turquoise, green, dark green and brown) or pick a free one with the eyedropper. The colour applies to the name and the number at once and you see it instantly on the back.
Quality and fabric
What is sublimation? Does it peel off in the wash?
The design is fused into the fabric with heat — it isn't a layer on top. That's why it doesn't crack or peel like vinyl, keeps the garment breathable and allows gradients and full designs.
What fabric do you use?
DryTech technical fabric: breathable and lightweight, with antibacterial, UV-protection and odour-control treatment. Made one by one in Spain.
What format should I send my crest in for the best quality?
A high-resolution PNG with a transparent background, or a vector file (SVG/AI). Avoid small screenshots or images with a background. If all you have is a small image, we can help you redraw it.
Sizes and extras
How do I pick my size?
Check the size guide with measurements in cm. For a team, the best approach is to measure, laid flat, a garment that already fits well. If you're between two sizes, pick the larger one; and for clubs we can help with a sample kit.
What garments can I customise besides the jersey?
Just about all the team's clothing: sublimated jerseys and a cotton T-shirt, shorts and trousers (matching sublimated, basic, short, long and training), bermudas, sweatshirts for training and in cotton, tracksuits, a polo shirt in technical fabric or cotton, training bibs, captain's armbands, winter parkas, backpacks and sports bags, socks and supporter flags. It's all customised the same way and from the same customiser. If you're after something you don't see, we make it bespoke.
Can I add matching shorts?
Yes. In “Complete your kit” you can add sublimated shorts (same design as the jersey) or basic shorts (white/black with crest and number in DTF), and also socks.
What's the difference between sublimated and basic shorts?
The sublimated ones match the jersey (same design). The basic ones are plain (white or black), more affordable, with your crest and number. You can combine them in the same order.
How do the kit packs work?
On the Packs page you'll find closed prices for a complete kit. You build them in the same customiser: pick the jersey, add the shorts and the socks, and the pack price is applied automatically when you reach the basket — you don't have to do anything else. All the customisation (crest, name, number and sponsors) is included.
Do you make flags for the stands?
Yes. We have supporter flags in several sizes, from €4.95, with vivid colours and hard-wearing fabric. You can order them as they are or customise them with your crest, a name or your own image. Take a look at the flags collection.
Clubs, directory and Team Stores
What is a Team Store?
Your club's private online store, set up by us: each player or family enters with the club code, picks their size and pays their share at the agreed prices. The club doesn't front money or collect sizes, and there are restocks all year round. More info in Team Stores.
How do I enter my club's Team Store?
With the code your club shares (usually in the team's WhatsApp group). Type it in at Team Stores and you go straight in, no accounts or passwords. For privacy, knowing the club's name isn't enough to get in: if you don't have the code, ask your team manager or coach.
What is the club directory?
A public showcase of the clubs that wear our kit: ezsportslab.com/pages/clubes. Anyone can see their kit and order that design at catalogue prices (ideal for new players or restocks). Your club joins when completing its order by ticking «Add my club to the directory» — and it's optional: the Team Store stays private.
What's in it for the club?
Zero money management (each member pays their share), restocks all year round, exclusive products with the club's crest at agreed prices and, if the club wants, its page in the public club directory.
Can sponsors fund the kit?
Yes, it's very common. Placing two or three local businesses' logos can cover a good part of the cost: they get visibility every weekend and the club cuts its spend.
Payment and aftersales
What payment methods do you accept?
We accept credit and debit cards (Visa, Mastercard and American Express), PayPal, Shop Pay, Apple Pay and Google Pay. Payment is processed securely and we don't store your card details.
Can I exchange or return a customised kit?
As customised, made-to-order products, they can't be exchanged over an error in the customisation you chose: you approve the design yourself before paying —in the customiser if you buy from the catalogue, or on the 3D render if it's bespoke— and we make exactly what you approved. If there's a manufacturing defect, we'll sort it out. Write to us and we'll help.
Camiseta y pantalón a medida
¿Qué es la camiseta a medida?
Es diseñar tu equipación desde cero tú mismo, sin elegir entre modelos ya hechos. Tienes dos caminos: con plantillas, donde eliges el dibujo (rayas, mitades, banda, degradado…) y le pones tus colores; o subiendo tu propia imagen, si ya tienes el diseño hecho o lo sacas con IA. Y en los dos casos lo ves montado en 3D antes de comprar: la prenda entera, por delante, por detrás y por las dos mangas. A la izquierda tienes además el patrón real que entra en máquina, pieza a pieza.
¿En qué se diferencia de personalizar un modelo del catálogo?
En el catálogo eliges un diseño que ya existe y le pones tu escudo, tus patrocinadores y los nombres. En a medida el diseño lo creas tú: el dibujo, los colores, las mangas, el cuello y hasta el pantalón a juego. El escudo, los patrocinadores y los nombres van igual de incluidos y sin coste.
¿Cuesta más que el catálogo?
No. La camiseta a medida vale lo mismo que una sublimada del catálogo y le aplican los mismos descuentos de pack: si la pides con su pantalón, el carrito descuenta solo. En el propio personalizador ves el precio con el pack ya aplicado antes de añadir nada al carrito.
¿Puedo hacer el pantalón a juego?
Sí, y de dos maneras. Igual que la camiseta: el pantalón sale con el mismo diseño, el escudo en una pierna y el dorsal en la otra. O diseñado aparte, con su propio dibujo, sus colores o su propia imagen. También puedes entrar al revés y empezar por el pantalón en Diseña tu pantalón: allí la camiseta pasa a ser lo que se añade.
¿Qué imagen necesito si subo mi propio diseño?
Una imagen plana, sin marcos ni márgenes blancos y en la proporción de la pieza. De tamaño no te preocupes: con 1200 píxeles de lado largo va de sobra, y la web te avisa al subirla. Si la vas a sacar con una IA, dentro del diseñador tienes «¿La vas a sacar con IA?»: respondes a dos preguntas —si copias un diseño que ya tienes o quieres que te lo inventen, y si es un estampado que se repite o un dibujo grande— y te damos el texto exacto para pegárselo, con botón de copiar. Dos avisos que ahorran disgustos: hazlo todo en la misma conversación con la IA, porque si abres otra los colores cambian y al coser se nota; y lee las letras antes de subirla, que las IA escriben mal. En Saca tu diseño con IA tienes lo mismo con el porqué de cada cosa. Y si no te convence del todo, súbela igual: en el personalizador la mueves, la amplías y eliges si rellena la pieza o cabe entera.
¿Puedo poner una imagen distinta en cada pieza?
Sí. Puedes vestir por separado la delantera, la espalda, cada manga y cada pierna del pantalón, o marcar «usar la misma imagen en todas las piezas» y que se reparta sola.
¿El diseño da la vuelta al cuerpo?
Por defecto sí: el dibujo continúa de la delantera a la espalda y de ahí a las mangas, de manera que las costuras casan. Puedes desactivarlo si prefieres que cada pieza vaya por su cuenta. Ten en cuenta que los pantalones se cosen por la parte interna de la pierna, así que en ellos el centro del dibujo cae en los costados.
¿Puedo usar la tipografía de mi club?
Sí. Por defecto el nombre y el dorsal van con la tipografía EZ, la de siempre, pero puedes subir la de tu club (.ttf, .otf o .woff) y la usamos. También puedes añadirle un contorno de otro color.
¿Cuántos logos de patrocinador puedo poner?
Los que quieras y sin coste, igual que en el resto de la web. Eliges la pieza, subes el logo y lo arrastras sobre la prenda, incluso de una pieza a otra. Al subirlo le quitamos el fondo solos; si lo prefieres con su fondo, hay un botón para devolvérselo.
¿Veré cómo queda antes de fabricarlo?
Sí, y de dos maneras a la vez. En «Cómo va a quedar» pulsas Ver cómo queda y te montamos la prenda en 3D con tu diseño puesto, en cuatro vistas: frente, espalda y las dos mangas — con tu escudo, tu nombre y tu dorsal ya colocados. Y a la izquierda tienes el patrón real que entra en máquina, pieza a pieza y a tamaño físico. Se fabrica en España exactamente con eso.
¿Por qué el 3D no se actualiza solo al cambiar el diseño?
Porque cada vista se genera de verdad, no es un truco de pantalla, y tardaría en seguirte mientras juegas con los colores. Cambia lo que quieras y, cuando te guste, pulsa Actualizar: el botón se pone en amarillo para avisarte de que lo que ves ya no es tu diseño de ahora.