FAQ
Frequently asked questions
Everything you need to know to order your kit: buying from the catalogue, commissioning a bespoke design, clubs and Team Stores.
Buying: catalogue or bespoke
How can I get my kit?
Two ways. From the catalogue: you pick a model from the site, customise it yourself (crest, sponsors, names and numbers) and pay right away, with a fixed price and the lead time counting from today. Bespoke: if you want an exclusive design or something that isn't on the site, we create it with you over WhatsApp and you see it in 3D before anything is final. More info in Bespoke designs.
Do you make kits for other sports or just football?
What does customising a catalogue model include?
Everything that matters is included at no cost: your crest, your sponsors' logos (front and back, as many as you like), and each player's name and number. You place it all yourself in the customiser and see the result instantly.
What if I want a design that isn't on the site?
We make it bespoke: tell us your idea on WhatsApp with whatever you have (colours, crest, references) and we prepare an exclusive design from scratch. We show it to you in 3D and with the logos laid out flat, and we make as many revisions as needed. We only produce once you approve it.
Which works out cheaper, catalogue or bespoke?
The catalogue has a fixed price, published on each model, and is the most direct option. A bespoke design is exclusive work from scratch, so it starts out somewhat pricier — from a certain quantity it matches or beats the price. If in doubt, write to us and we'll advise you with no obligation.
Orders and lead times
Is there a minimum order?
No. Since we make on demand you can order from a single jersey to kit for the whole club. Clubs also get volume discounts.
How long does it take to arrive?
Each garment is made one by one with your customisation. The lead time depends on the shipping option you choose at checkout: Standard (10-15 working days) or Express (5-10 working days), plus transport, which in mainland Spain is usually 24-48h once produced. For bespoke designs, the clock starts when you approve the final design.
Can I put several models in the same order?
Yes. You can add some players with one model, switch models at the top and add again (for example another jersey for the goalkeepers). Everything accumulates in the same team order.
How does shipping work?
The shipping method is chosen and paid for in the last step, at checkout (not before). Within Spain: Standard for €7.95 — free from €99.95 — or Express for €15, faster (Express is never free). For shipments to the European Union: Standard €9.95 (free from €199.95) or Express €19.95. Then comes transport: 24-48h in mainland Spain once the order has been produced.
The customiser
Can I see how it looks before buying?
Yes, and that's the point. In the customiser you see your kit in real time: you place your customisation (crest, names, numbers and sponsors) and see it on the Front and Back, and the Video shows you the jersey from every angle. On top of that, we confirm the final design before production.
How do I upload my crest?
In the “Your crest” step you upload your image and place it on the jersey. Ideally a PNG with a transparent background in good resolution (or a vector file). You can enlarge or shrink it with + / -.
What if my crest has a white background?
No problem: right in the customiser you can remove the background with one click. There are two modes: remove just the outer background, or also the white inside closed shapes (for example the hole of a letter). And you can always go back to the original.
Can I add sponsor logos?
Yes, at no cost and as many as you like, front and back. You choose the side (Front or Back) and drag them wherever you want, adjusting their size. We'll warn you if a logo strays outside the print area.
How do I add the team's names and numbers?
In the “Players” step you enter the list (each player's name, number and size). Each jersey comes out with its own customisation. It's the easiest way to kit out a whole team in one go.
Quality and fabric
What is sublimation? Does it peel off in the wash?
The design is fused into the fabric with heat — it isn't a layer on top. That's why it doesn't crack or peel like vinyl, keeps the garment breathable and allows gradients and full designs.
What fabric do you use?
DryTech technical fabric: breathable and lightweight, with antibacterial, UV-protection and odour-control treatment. Made one by one in Spain.
What format should I send my crest in for the best quality?
A high-resolution PNG with a transparent background, or a vector file (SVG/AI). Avoid small screenshots or images with a background. If all you have is a small image, we can help you redraw it.
Sizes and extras
How do I pick my size?
Check the size guide with measurements in cm. For a team, the best approach is to measure, laid flat, a garment that already fits well. If you're between two sizes, pick the larger one; and for clubs we can help with a sample kit.
Can I add matching shorts?
Yes. In “Complete your kit” you can add sublimated shorts (same design as the jersey) or basic shorts (white/black with crest and number in DTF), and also socks.
What's the difference between sublimated and basic shorts?
The sublimated ones match the jersey (same design). The basic ones are plain (white or black), more affordable, with your crest and number. You can combine them in the same order.
How do the kit packs work?
On the Packs page you'll find closed prices for a complete kit. You build them in the same customiser: pick the jersey, add the shorts and the socks, and the pack price is applied automatically when you reach the basket — you don't have to do anything else. All the customisation (crest, name, number and sponsors) is included.
Do you make flags for the stands?
Yes. We have supporter flags in several sizes, from €4.95, with vivid colours and hard-wearing fabric. You can order them as they are or customise them with your crest, a name or your own image. Take a look at the flags collection.
Clubs, directory and Team Stores
What is a Team Store?
Your club's private online store, set up by us: each player or family enters with the club code, picks their size and pays their share at the agreed prices. The club doesn't front money or collect sizes, and there are restocks all year round. More info in Team Stores.
How do I enter my club's Team Store?
With the code your club shares (usually in the team's WhatsApp group). Type it in at Team Stores and you go straight in, no accounts or passwords. For privacy, knowing the club's name isn't enough to get in: if you don't have the code, ask your team manager or coach.
What is the club directory?
A public showcase of the clubs that wear our kit: ezsportslab.com/pages/clubes. Anyone can see their kit and order that design at catalogue prices (ideal for new players or restocks). Your club joins when completing its order by ticking «Add my club to the directory» — and it's optional: the Team Store stays private.
What's in it for the club?
Zero money management (each member pays their share), restocks all year round, exclusive products with the club's crest at agreed prices and, if the club wants, its page in the public club directory.
Can sponsors fund the kit?
Yes, it's very common. Placing two or three local businesses' logos can cover a good part of the cost: they get visibility every weekend and the club cuts its spend.
Payment and aftersales
What payment methods do you accept?
We accept credit and debit cards (Visa, Mastercard and American Express), PayPal, Shop Pay, Apple Pay and Google Pay. Payment is processed securely and we don't store your card details.
Can I exchange or return a customised kit?
As customised, made-to-order products, they can't be exchanged over an error in the customisation you chose; that's why we confirm the design before production. If there's a manufacturing defect, we'll sort it out. Write to us and we'll help.